Staffing & Recruitment

• Crafting detailed job descriptions and compensation plans for each FOH role.

• Managing job postings, online marketing, applicant screening, interviews, and job offers.

• Developing structured onboarding processes and training timelines to ensure new hires are well-prepared.

Training & Development

• Providing comprehensive training programs for FOH staff, including customer service excellence, upselling techniques, and conflict resolution.

• Creating employee handbooks, service manuals, and quality assurance protocols.

• Offering leadership development programs to cultivate effective FOH managers.

Operational Systems & Procedures

• Implementing standard operating procedures (SOPs) to ensure consistency in service delivery.

• Designing checklists, side work sheets, and other tools to streamline daily operations.

• Integrating modern POS systems and reservation platforms to enhance efficiency.

Guest Experience Enhancement

• Analyzing the guest journey from arrival to departure to identify areas for improvement.

• Developing strategies to personalize service and create memorable dining experiences.

• Implementing feedback mechanisms, such as mystery shopper programs and guest satisfaction surveys, to monitor and improve service quality.

Layout & Design Consultation

• Assessing dining room layouts to optimize traffic flow and seating arrangements.

• Recommending design changes to enhance ambiance and align with brand identity.

Performance Metrics & Analysis

• Evaluating key performance indicators (KPIs) such as table turn times, guest experience time (GET), and staff productivity.

• Identifying bottlenecks and implementing solutions to improve overall efficiency.